The Importance of Taking Your Customer’s Pulse

Bob Godgart, Founder, Chairman, Chief Visionary Officer, Autotask Corporation In a previous article, I talked about the 10 benefits of using surveys in your service provider business. But if you still feel surveys are a “nice to have” rather than a “need to do” (despite knowing how surveys increase customer retention, improve product and service delivery and create competitive advantage), let me convince you otherwise… MORE >>

Do You Survey Your Customers and Prospects for Anything?

Len DiCostanzo, Dean of Autotask Academy and SVP, Autotask Corporation On the road again - here in Orlando, Florida at the MSP University Boot Camp. There are over 125 IT solution providers in attendance who are in various stages of business, running the gamut of industry business models. And they are all looking to build a managed services practice or validate where their practice or business stands, and discover the next steps they should take to grow their business… MORE >>

Steering with a Destination in Mind

Frank Coker, CEO, CoreConnex, Inc. In spite of stacks of books and the endless consulting on this topic, it is amazing to know that less than 15% of all small businesses actually have a plan for their business. And less than 30% could tell you anything concrete about where they want their company to be in the next 12 months… MORE >>

The Spam Stops Here!

David Skoll, President and CTO, Roaring Penguin The spam stops... where, exactly? One way to categorize the many available spam-filtering products is by where they stop spam. There are four approaches to stopping spam… MORE >>

Benchmark Your Business to the Next Level

Len DiCostanzo, Dean of Autotask Academy and SVP, Autotask Corporation If you’ve instituted surveys as part of your customer satisfaction program, the next step is to understand the how and why of maximizing the data you have collected from your customers. That’s where benchmarking comes in… MORE >>

How to Use Surveys Effectively to Increase Client Satisfaction and Retention

Real-time feedback from customers is more than just ‘nice to have’. It gives you the solid business intelligence you need to grow your business, and it’s a critical component of ITIL’s continual service improvement methodology. Best of all, it doesn’t cost an arm and a leg and it isn’t hard to do – if you have the right tools… MORE >>