How To Create a Hot Business Topic for Your Next Presentation

Bob Vogel, CMO, Autotask Corporation One sure way to cut through the clutter competing for your prospects' attention is to offer something they can use in their day-to-day business. Timely, relevant information. That's why the best seminars, workshops and webinars are so effective - they focus on topics your prospects really care about. Unfortunately, this is easier said than done and there is no "one-size-fits-all" answer, but here are a few things that might help… MORE >>

Fixed-Fee Services Aren't For Everyone

Aris Demosthenous, N-able Technologies The end goal for many MSPs is fixed fee monthly services, but is that really what customers want? In some cases, Yes - especially among more mature organizations who are keen on the idea of outsourced IT services. But for others, the answer could go either way. MORE >>

The Seven Step Sales Process for Selling IT Solutions and Managed Services

Erick Simpson, MSPU University Intelligent Enterprise, the parent company of MSP University, utilized the Seven Step Sales Process to sell millions of dollars of managed services agreements as one of the first "pure-play" MSPs in Southern California. The Seven Step Sales process is a step by step methodology to ensure consistency and predictability in selling a product or service. The Seven Steps are: MORE >>

What Service Providers Can Learn From the Industrial Age

Bob Godgart, CEO, Autotask Corporation The word "efficiency" was born out of the manufacturing age as a concept for increasing the output of factories. In its simplest form, the idea is to get more coming out of the factory from the components and raw materials you bring in. This is done by optimizing the manufacturing process, and often times bringing in new tools to speed up and/or automate those process. MORE >>

Connecting the Dots: Integration Tools Boost Productivity

Service providers are always in search of solutions that make them more agile, more efficient, and more profitable. That's why many are switching to hosted IT services management platforms, rather than enterprise software that they need to buy, install, and then continually back up, patch, upgrade, and maintain. MORE >>

Survey Says… Performance Levels and Service Level Agreements

We decided to find out how many IT pros routinely manage their performance levels and how many guarantee their response times using Service Level Agreements (SLAs), so we asked them, "Do You Currently Manage Performance Levels For Your Services Team?" Here's what we found out. MORE >>